THIS APARTMENT HAS BEEN DECORATED AND FURNISHED TO MAKE YOU FEEL RIGHT AT HOME. WE APPRECIATE YOU REVIEWING THE FOLLOWING RULES TO KEEP IT IN TOP CONDITION AND MAINTAIN A POSITIVE RELATIONSHIP WITH YOUR NEIGHBORS AND THE BUILDING STAFF.

GUEST ASSISTANCE. Due to internal policy, the condominium's management and security staff are prohibited from assisting our guests. However, we will gladly answer your calls or messages at the following WhatsApp number:

Monday to Thursday from 8 AM to 7 PM and Friday to Sunday from 9 AM to 10 PM: +52 55 5506 4240. Emergencies: +52 55 5506 4231

CHECK-IN REGISTRATION. Upon arrival, guests must check in at the reception desk by showing official identification. Only the exact number of people declared in the reservation can stay. If additional guests are required, an additional fee per occupant/ per night must be paid before their access. The guest acknowledges and accepts that their stay will be solely for the days stipulated in the reservation and that they may not convert the accommodation into their residence.

EARLY CHECK-IN/ LATE CHECK-OUT. Due to our accommodations' high turnover and the legal working hours of our housekeepers, we regret not being able to grant them.

LUGGAGE STORAGE. Upon prior request and authorization, during both check-in and check-out, guests may leave their packed luggage inside the apartment at 12:30 PM, while it is being cleaned, and without the possibility of staying inside. In case of check-out, guests must pick it up no later than 2:30 PM. All unpacked belongings after 12 PM will be photographically inventoried and stored in plastic bags, which will be kept in the cleaning storage room. This service will have a charge of MXN 1000, and its return will be subject to the availability of our staff.

AMENITIES USE. Free of charge for our guests, with the following locations and hours of use:

• OUTDOOR GROUND FLOOR, FROM 7 AM TO 9 PM
• Two paddle tennis courts and one soccer court. Reservations required; please contact us.
• Children's Playground
• Family Pool
• Children's Bike Path
• AMENIETIES BUILDING, FROM 6 AM TO 11 PM
• Swimming Lane, Sublevel 1
• Children's Playroom, 4th Floor
• Adult Game Room, 5th Floor
• Business Center, 6th Floor
• Aerobic Gym, 7th Floor
• Weight Training Gym, 8th Floor
• Terrace, 9th Floor

CONVENIENCE STORE. Located on sublevel 3. They offer apartment delivery of basic groceries from 8 AM to 9 PM by calling +52 55 9240 9063.

HOT WATER SUPPLY. In Mexico, most heaters run on natural gas through a permanently lit flame. Occasionally, the flame may go out, generating a slight gas smell without causing any danger. Guests can contact us for instructions on how to relight it. It is important to consider that your tank contains a limited volume of hot water, and it may run out depending on the length of your showers and the time between showers for the water to reheat.

FURNITURE CARE. Moving furniture is not permitted, as this may damage the flooring and/or cause noise disturbances in the apartment below.

PARTIES. These are strictly prohibited. Quiet hours are Sunday through Thursday, from 10 PM to 7 AM, and Friday through Saturday, from 1 AM to 7 AM. Security personnel will apply an MXN 3,000 fine if the decibel meter exceeds the permitted limit, and this fine will be deducted from the security deposit retained by guests.

ACCESS TO VISITORS AND DELIVERY PERSONNEL. When any of them arrive at the condominium, please authorize their access by calling the security personnel at Reception at +52 55 5250 0077.

NO SMOKING, WEAPONS, OR ILLEGAL DRUGS. Smoking is strictly prohibited in the accommodation, stairwells, and any other internal areas of the building. Any payment necessary to cover the cost of cigarette burns or to restore the lodge to a smoke-free condition will be deducted from the security deposit.

INTERNAL DOORS' KEYS. The owners of the accommodations we manage don't provide these keys. Guests who accidentally lock these doors will need to arrange and pay for the assistance of a locksmith, whom we can recommend.

DAMAGES. Guests agree to leave the accommodation in the same condition as they received it, reporting any damage they find upon arrival. Failure to do so will result in full liability for any damage caused by minors, visitors, and employees during their stay in the common areas, adjacent cars in the parking lot, and within the apartment. Payment for any damage will be deducted from the guest's security deposit.

GARBAGE DISPOSAL. If the accommodation's main trash can is full, we ask guests to take any excess bags to the garbage disposal room located on sublevel 1.

SUPPLY OF TOILET PAPER AND TRASH BAGS. We provide the necessary quantity for the first two days. After that, guests must purchase them along with any other supplies and groceries they need for their entire stay.

SUPPLY OF TOWELS AND PILLOWS. We only provide one for each occupant confirmed in the reservation. As we do not have the resources or storage capacity of a hotel, we regret that we are unable to provide extras.

INSPECTIONS. Our company's staff have the right to enter the accommodation, with prior notice to the guest, for inspection or performing general repairs and maintenance.

RELEASE OF LIABILITY AND INDEMNITY. The host, owner of the accommodation, or any of their representatives, declines any responsibility for the loss or theft of jewelry, money, documents, or other valuables of any kind. It is the guest's sole responsibility to close the accommodation's doors and windows and keep their personal belongings safe and secure. They will also not be responsible for any injury, or illness, nor for any alteration or inconvenience that the guest may suffer while occupying the property, caused by the actions of neighbors or by fortuitous circumstances, which include, but are not limited to, the interruption of water, gas, electricity, or internet services.

PARKING ACCESS. From November 25th to January 7th, the street providing access to the parking garage will be closed due to paving work. Entry and exit are permitted through the private corridor of the Neuchatel Cuadrante Polanco Condominium (search for it on Google Maps) located on Av. Ríos San Joaquín, following this procedure:

1. Sign the waiver at reception upon check-in to receive a parking pendant identifier, which must be shown at all times to gain access to the corridor.
2. Please pick up the access cardboard with an integrated sensor from your accommodation, as it's required to open the parking garage gate and elevators during your stay.
3. Drive at 10 km/h, at a crawl, with your hazard lights on through the corridor.
4. Lago Andrómaco street, where the condo's main entrance is located, will be partially closed to vehicular traffic, and only app transport and delivery services will have temporary access (see sketch below).
5. Parking access hours:

• Open: 6:00 AM to 12:00 AM
• Closed: 12:00 AM to 6:00 AM
• These hours are NOT negotiable. If any guest requires parking after 12 AM, it is recommended to use the Plaza Antara parking lot, which is open 24 hours.
• 6. After checking out, the guest must leave the condominium access cardboard and the pendant identifier on the accommodation's dining table, and inform the security guard at the parking exit about the apartment's definite check-out so that he can open the gate. The cost for damage to or loss of either item is $150 and $290.00, respectively.