THIS APARTMENT HAS BEEN DECORATED AND FURNISHED TO MAKE YOU FEEL RIGHT AT HOME. WE APPRECIATE YOU REVIEWING THE FOLLOWING RULES TO KEEP IT IN TOP CONDITION AND MAINTAIN A POSITIVE RELATIONSHIP WITH YOUR NEIGHBORS AND THE BUILDING STAFF.

GUEST ASSISTANCE. Due to internal policy, the condominium's management and security staff are prohibited from assisting our guests. However, we will gladly answer your calls or messages at the following WhatsApp number:

Monday to Thursday from 8 AM to 7 PM and Friday to Sunday from 9 AM to 10 PM: +52 55 5506 4240. Emergencies: +52 55 5506 4231

CHECK-IN REGISTRATION. From November 25th to January 7th, the street providing access to the condo will be closed due to paving work; therefore, access will be via pedestrian from Calle Lago Andrómaco No. 53. Upon arrival, guests must check in at the security booth at the Luna Tower entrance by showing official identification. The guard will then accompany them to the Earth Tower elevator to activate it. Only the exact number of people declared in the reservation can stay. If additional guests are required, an additional fee per occupant/ per night must be paid before their access. The guest acknowledges and accepts that their stay will be solely for the days stipulated in the reservation and that they may not convert the accommodation into their residence.

EARLY CHECK-IN/ LATE CHECK-OUT. Due to our accommodations' high turnover and the legal working hours of our housekeepers, we regret not being able to grant them.

LUGGAGE STORAGE. Upon prior request and authorization, during both check-in and check-out, guests may leave their packed luggage inside the apartment at 12:30 PM, while it is being cleaned, and without the possibility of staying inside. In case of check-out, guests must pick it up no later than 2:30 PM. All unpacked belongings after 12 PM will be photographically inventoried and stored in plastic bags, which will be kept in the cleaning storage room. This service will have a charge of MXN 1000, and its return will be subject to the availability of our staff.

AMENITIES USE. Free of charge for our guests, with the following locations, from 7 AM to 9 PM:

• GROUND FLOOR
• Meeting Room and Working Stations (Reservation Required)
• Family Pool
• Weightlifting and Aerobic Gym
• Games Room and Cinema
• ROOF TOP
• Padel Court
  Soccer Court
• Kids Playgroung
• 4 Private Barbecue Areas (Reservation Required)

CIRCLE K CONVENIENCE STORE. Located on the ground floor, outside the building.

HOT WATER SUPPLY. In Mexico, most heaters run on natural gas through a permanently lit flame. Occasionally, the flame may go out, generating a slight gas smell without causing any danger. Guests can contact us for instructions on how to relight it. It is important to consider that your tank contains a limited volume of hot water, and it may run out depending on the length of your showers and the time between showers for the water to reheat.

FURNITURE CARE. Moving furniture is not permitted, as this may damage the flooring and/or cause noise disturbances in the apartment below.

PARTIES. These are strictly prohibited. Quiet hours are Sunday through Thursday, from 10 PM to 7 AM, and Friday through Saturday, from 1 AM to 7 AM. Security personnel will apply an MXN 3,000 fine if the decibel meter exceeds the permitted limit, and this fine will be deducted from the security deposit retained by guests.

ACCESS TO VISITORS AND DELIVERY PERSONNEL. When any of them arrive at the condominium, please authorize their access by calling the security personnel at +52 55 7159 8489.

NO SMOKING, WEAPONS, OR ILLEGAL DRUGS. Smoking is strictly prohibited in the accommodation, stairwells, and any other internal areas of the building. Any payment necessary to cover the cost of cigarette burns or to restore the lodge to a smoke-free condition will be deducted from the security deposit.

INTERNAL DOORS' KEYS. The owners of the accommodations we manage don't provide these keys. Guests who accidentally lock these doors will need to arrange and pay for the assistance of a locksmith, whom we can recommend.

DAMAGES. Guests agree to leave the accommodation in the same condition as they received it, reporting any damage they find upon arrival. Failure to do so will result in full liability for any damage caused by minors, visitors, and employees during their stay in the common areas, adjacent cars in the parking lot, and within the apartment. Payment for any damage will be deducted from the guest's security deposit.

GARBAGE DISPOSAL. If the accommodation's main trash can is full, we ask the guest to take any excess garbage to the vertical chute, located in the emergency stairs. All waste must go inside medium-sized plastic bags. Any type of garbage larger or different from this must be taken to the waste room on sublevel 1.

SUPPLY OF TOILET PAPER AND TRASH BAGS. We provide the necessary quantity for the first two days. After that, guests must purchase them along with any other supplies and groceries they need for their entire stay.

SUPPLY OF TOWELS AND PILLOWS. We only provide one for each occupant confirmed in the reservation. As we do not have the resources or storage capacity of a hotel, we regret that we are unable to provide extras.

INSPECTIONS. Our company's staff have the right to enter the accommodation, with prior notice to the guest, for inspection or performing general repairs and maintenance.

RELEASE OF LIABILITY AND INDEMNITY. The host, owner of the accommodation, or any of their representatives, declines any responsibility for the loss or theft of jewelry, money, documents, or other valuables of any kind. It is the guest's sole responsibility to close the accommodation's doors and windows and keep their personal belongings safe and secure. They will also not be responsible for any injury, or illness, nor for any alteration or inconvenience that the guest may suffer while occupying the property, caused by the actions of neighbors or by fortuitous circumstances, which include, but are not limited to, the interruption of water, gas, electricity, or internet services.

PARKING ACCESS. From November 25th to January 7th, the street providing access to the parking garage will be closed due to paving work. We reserved a permanent parking space located at a garage on Av. Prolongación Moliere No. 487, following the procedure below for its use:

1. Collect from the accommodation the cardboard with an integrated sensor necessary to open all the condo's accesses during your stay, as well as the private parking access card to park afterwards.
2. Lago Andrómaco Street will be partially closed to vehicular traffic, so app transportation and delivery services can park on the corner (see map below).
3. Parking garage access hours:

• Open: 6:00 AM to 12:00 AM
• Closed: 12:00 AM to 6:00 AM
• These hours are NOT negotiable. If any guest requires parking after 12 AM, it is recommended to use the Plaza Antara parking lot, which is open 24 hours.