THIS APARTMENT HAS BEEN DECORATED AND FURNISHED TO MAKE YOU FEEL RIGHT AT HOME. WE APPRECIATE YOU REVIEWING THE FOLLOWING RULES TO KEEP IT IN TOP CONDITION AND MAINTAIN A POSITIVE RELATIONSHIP WITH YOUR NEIGHBORS AND THE BUILDING STAFF.

GUEST ASSISTANCE. According to the condominium's internal regulations, the administration and security personnel are prohibited from assisting our guests. However, we will gladly answer your calls or messages at the following WhatsApp number:

Monday to Thursday, 8 AM to 7 PM, and Friday to Sunday, 9 AM to 10 PM: +52 55 5506 4240. Emergencies: +52 55 5506 4231

CHECK-IN REGISTRATION. According to the condominium's internal regulations, our staff is required to personally greet each guest and register them at the Security Booth between 7AM and 11PM, where they must present official identification. Guests may arrive at different times by notifying us beforehand to coordinate our staff presence. Outside the mentioned hours, the guard will not allow access to the building.

Only the exact number of people declared in the reservation may stay. If additional guests are required, an extra fee per occupant, per night, will be charged and must be paid at arrival. The guest acknowledges and accepts that their stay will be only for the dates stipulated in the reservation and that they may not use the accommodation as their residence.

EARLY ARRIVAL/ LATE CHECK-OUT. Due to the high turnover of our accommodations and the legal working hours of our housekeeping staff, we can't provide them.

LUGGAGE STORAGE. With prior request and authorization, for both check-in and check-out, guests may leave their packed luggage inside the apartment until 12:30 PM while it is being cleaned, but they can't remain inside. For check-out, luggage must be collected no later than 2:30 PM. All unpacked belongings left after 12:00 PM will be photographed and placed in plastic bags, which will be stored in the cleaning supply room. This service will incur a charge of MXN 1000, and refunds are subject to staff availability.

PARKING. Free inside the building. The guest has to request the guard at the booth to open the first gate on the street. Then the car lift has to be asked by using the button on the panel to the right, and then drive in when the second gate opens. The guest must press button S2 on the second panel, and as soon as the gate opens again after descending, there will be a wall in front. Parking spaces no. 38 and 39 are on the other side of the wall, so the guest will have to go around it by turning left, then right, and then right again.

HOT WATER SUPPLY. In Mexico, most water heaters operate using natural gas combustion with a constant lit flame. Occasionally, this flame may turn off, producing a slight gas odor, without the existence of any danger. Guests can contact us for instructions on how to relight it. Please note that your hot water tank has a limited volume and may run out depending on the length of your showers and the time it takes for the water to reheat.

FURNITURE CARE. Moving furniture is not permitted, as this may damage the flooring and/or create noise that disturbs the residents below.

PARTIES. They are strictly prohibited. Quiet hours are from Sunday to Thursday, 10 PM to 7 AM, and from Friday to Saturday, 1 AM to 7 AM. Security personnel will issue a fine of MXN 3,000 if your decibel meter exceeds the permitted limit, and this amount will be deducted from the security deposit held by the guest.

VISITOR AND DELIVERY DRIVER ACCESS. According to internal regulations, visits from short-stay guests are prohibited. Delivery staff are also not allowed to access the building, so guests must pick up their orders at the security booth.

NO SMOKING, NO WEAPONS OR ILLEGAL DRUGS. Smoking is strictly prohibited in the accommodations, stairwells, and any other internal area of ​​the building. Any payment necessary to cover the cost of cigarette burns or to restore the accommodation to a smoke-free condition will be deducted from the security deposit.

INTERNAL DOORS' KEYS. The owners of the accommodations we manage don't provide these keys. Guests who accidentally lock these doors will need to arrange and pay for the assistance of a locksmith, whom we can recommend.

DAMAGES. The headline guest agrees to leave the accommodation in the same condition as received, reporting any found damage right upon arrival. Failure to do so will make the guest fully responsible for any damage caused by their children, visitors, and employees during their stay in common areas, adjacent vehicles in the parking lot, and within the apartment. The cost of any damage will be deducted from the security deposit retained by the guest.

TRASH DISPOSAL. If the accommodation's main bin is full, we ask the guest to take the excess bags down to the containers inside the room located next to the shed on the ground floor.

TOILET PAPER AND TRASH BAGS SUPPLY. We provide enough for the first two days. After that, guests will need to purchase these along with any other supplies and groceries they require for their entire stay.

TOWELS AND PILLOWS SUPPLY. We only provide one towel per confirmed guest for their whole stay. Due to limited resources and not having a hotel's storage capacity, we regret that we can't provide any extra units.

INSPECTIONS. SCHATZ staff reserve the right to enter the accommodation, with prior notice to the guest, for inspection or to carry out repairs and general maintenance.

RELEASE OF LIABILITY AND INDEMNIFICATION. The host, owner of the accommodation, or any of their representatives, declines all responsibility for the loss or theft of jewelry, money, documents, or other valuables of any kind. It is the guest's sole responsibility to lock the accommodation's doors and windows and keep their personal belongings safe and secure. The host is also not responsible for any injury or illness suffered by the guest, nor for any disturbance or inconvenience the guest may experience while occupying the property caused by the actions of neighbors or by unforeseen circumstances, including, but not limited to, interruptions in the supply of water, gas, electricity, or internet services.