THIS APARTMENT HAS BEEN DECORATED AND FURNISHED TO MAKE YOU FEEL RIGHT AT HOME. WE APPRECIATE YOU REVIEWING THE FOLLOWING RULES TO KEEP IT IN TOP CONDITION AND MAINTAIN A POSITIVE RELATIONSHIP WITH YOUR NEIGHBORS AND THE BUILDING STAFF.

GUEST ASSISTANCE. We'll gladly answer your calls or messages at the following WhatsApp number:

Monday to Thursday, 8 AM to 7 PM, and Friday to Sunday, 9 AM to 10 PM: +52 55 5506 4240. Emergencies: +52 55 5506 4231

CHECK-IN REGISTRATION. Upon arrival, guests must check in at the reception desk by showing official identification. Only the exact number of people declared in the reservation may stay. If additional guests are required, an extra fee per occupant, per night, will be charged and must be paid at arrival. The guest acknowledges and accepts that their stay will be only for the dates stipulated in the reservation and that they may not use the accommodation as their residence.

EARLY ARRIVAL/ LATE CHECK-OUT. Due to the high turnover of our accommodations and the legal working hours of our housekeeping staff, we can't provide them.

LUGGAGE STORAGE. With prior request and authorization, for both check-in and check-out, guests may leave their packed luggage inside the apartment until 12:30 PM while it is being cleaned, but they can't remain inside. For check-out, luggage must be collected no later than 2:30 PM. All unpacked belongings left after 12:00 PM will be photographed and placed in plastic bags, which will be stored in the cleaning supply room. This service will incur a charge of MXN 1000, and refunds are subject to staff availability.

PARKING. The building doesn't have its own parking, but there is a large availability, and it is very safe to park on the surrounding streets by downloading and paying with the app "Estacionamiento Digital" or in cash at one of the kiosks on the street. The following public parking lots are also located a few meters away:

• "Estacionamiento Corepsa", located at Calz. Manuel Villalongín 157, Col. Cuauhtémoc.
• "Estacionamiento Zenitram", located at Calle Río Tigris 7, around the accommodation's corner, open 24 hrs.

WATER SUPPLY. In Mexico, most heaters run on natural gas through a permanently lit flame. Occasionally, the flame may go out, generating a slight gas smell without causing any danger. Guests can contact us for instructions on how to relight it. It is important to consider that your accommodation's tank contains a limited volume of hot water, and it may run out depending on the length of your showers and the time between showers for the water to reheat.

CLOSEST SUPERMARKET. Walmart Express, located 190 m away, at Rio Balsas 23, Col. Cuauhtémoc.

FURNITURE CARE. Moving furniture is not permitted, as this may damage the flooring and/or create noise that disturbs the residents below.

PARTIES. They are strictly prohibited. Quiet hours are from Sunday to Thursday, 10 PM to 7 AM, and from Friday to Saturday, 1 AM to 7 AM. Security personnel will issue a fine of MXN 3,000 if your decibel meter exceeds the permitted limit, and this amount will be deducted from the security deposit held by the guest.

NO SMOKING, NO WEAPONS OR ILLEGAL DRUGS. Smoking is strictly prohibited in the accommodations, stairwells, and any other internal area of ​​the building. Any payment necessary to cover the cost of cigarette burns or to restore the accommodation to a smoke-free condition will be deducted from the security deposit.

DAMAGES. The headline guest agrees to leave the accommodation in the same condition as received, reporting any found damage right upon arrival. Failure to do so will make the guest fully responsible for any damage caused by their children, visitors, and employees during their stay in common areas, adjacent vehicles in the parking lot, and within the apartment. The cost of any damage will be deducted from the security deposit retained by the guest.

TRASH DISPOSAL. If the accommodation main bin is full, we ask the guests to place any excess bags in the building's main bin located under the stairs on the ground floor.

TOILET PAPER AND TRASH BAGS SUPPLY. We provide enough for the first two days. After that, guests will need to purchase these along with any other supplies and groceries they require for their entire stay.

TOWELS AND PILLOWS SUPPLY. We only provide one towel per confirmed guest for their whole stay. Due to limited resources and not having a hotel's storage capacity, we regret that we can't provide any extra units.

INSPECTIONS. SCHATZ staff reserve the right to enter the accommodation, with prior notice to the guest, for inspection or to carry out repairs and general maintenance.

RELEASE OF LIABILITY AND INDEMNIFICATION. The host, owner of the accommodation, or any of their representatives, declines all responsibility for the loss or theft of jewelry, money, documents, or other valuables of any kind. It is the guest's sole responsibility to lock the accommodation's doors and windows and keep their personal belongings safe and secure. The host is also not responsible for any injury or illness suffered by the guest, nor for any disturbance or inconvenience the guest may experience while occupying the property caused by the actions of neighbors or by unforeseen circumstances, including, but not limited to, interruptions in the supply of water, gas, electricity, or internet services.