ACCOMMODATION RULES AT CASA SCHATZ, OAXACA CITY

THIS APARTMENT HAS BEEN DECORATED AND FURNISHED TO MAKE YOU FEEL RIGHT AT HOME. WE APPRECIATE YOU REVIEWING THE FOLLOWING RULES TO KEEP IT IN TOP CONDITION AND MAINTAIN A POSITIVE RELATIONSHIP WITH YOUR NEIGHBORS AND THE BUILDING STAFF.

Guest Assistance. We'll gladly answer your calls or messages at the following WhatsApp number:

Monday to Thursday, 8 AM to 7 PM, and Friday to Sunday, 8 AM to 11 PM: +52 55 5506 4240. Emergencies: +52 55 5506 4231

CHECK-IN REGISTRATION. Only the exact number of people declared in the reservation may stay. If additional guests are required, an extra fee per occupant, per night, will be charged and must be paid at arrival. The guest acknowledges and accepts that their stay will be only for the dates stipulated in the reservation and that they may not use the accommodation as their residence.

EARLY ARRIVALS/LATE CHECK-OUTS: Due to the high turnover of our accommodations and the legal working hours of our housekeeping staff, we can't provide them.

LUGGAGE STORAGE. With prior request and authorization, for both check-in and check-out, guests may leave their packed luggage inside the apartment until 12:30 PM while it is being cleaned, but they can't remain inside. For check-out, luggage must be collected no later than 2:30 PM. All unpacked belongings left after 12:00 PM will be photographed and placed in plastic bags, which will be stored in the cleaning supply room. This service will incur a charge of MXN 1000, and refunds are subject to staff availability.

PARKING. The building doesn't have its own parking, but there is a large availability and it is very safe to park on the surrounding streets or in one of the several public parking lots located a few meters away, such as the following:

"El Zócalo Parking," located 20 meters away at Calle 20 de Noviembre No. 211 (right side of the sidewalk), which closes at 10 pm.

"Hidalgo Parking," at Calle Hidalgo 408 (around the corner from the apartment), open 24 hours.

WATER SUPPLY. There is a serious water shortage crisis in downtown Oaxaca City. To prevent the cistern and water tank from running dry, and to avoid depleting the hot water supply in the accommodation, please take showers of no more than 3 minutes.

ROOF GARDEN HOURS AND ACCOMODATION PARTIES: Parties are strictly prohibited. Quiet hours are from Sunday to Thursday, 10 PM to 7 AM, and from Friday to Saturday, 1 AM to 7 AM. A fine of MXN 3,000 will be applied if neighbors need to request police assistance due to the noice, and this amount will be deducted from the security deposit retained from guests.

FURNITURE CARE. Moving furniture is not permitted, as this may damage the flooring and/or create noise that disturbs the residents below.

PARTIES. They are strictly prohibited. Quiet hours are from Sunday to Thursday, 10 PM to 7 AM, and from Friday to Saturday, 1 AM to 7 AM. Security personnel will issue a fine of MXN 3,000 if your decibel meter exceeds the permitted limit, and this amount will be deducted from the security deposit held by the guest.

NO SMOKING, NO WEAPONS OR ILLEGAL DRUGS. Smoking is strictly prohibited in the accommodations, stairwells, and any other internal area of ​​the building. Any payment necessary to cover the cost of cigarette burns or to restore the accommodation to a smoke-free condition will be deducted from the security deposit.

DAMAGES. The headline guest agrees to leave the accommodation in the same condition as received, reporting any found damage right upon arrival. Failure to do so will make the guest fully responsible for any damage caused by their children, visitors, and employees during their stay in common areas, adjacent vehicles in the parking lot, and within the apartment. The cost of any damage will be deducted from the security deposit retained by the guest.

TRASH DISPOSAL. If the main bin in the accommodation is full, we ask that guests to take any excess bags to the disposal bin located in the central courtyard, where the stairs to the Roof Garden are.

TOILET PAPER AND TRASH BAGS SUPPLY. We provide enough for the first two days. After that, guests will need to purchase these along with any other supplies and groceries they require for their entire stay.

TOWELS AND PILLOWS SUPPLY. We only provide one towel per confirmed guest for their whole stay. Due to limited resources and not having a hotel's storage capacity, we regret that we can't provide any extra units.

INSPECTIONS. SCHATZ staff reserve the right to enter the accommodation, with prior notice to the guest, for inspection or to carry out repairs and general maintenance.

RELEASE OF LIABILITY AND INDEMNIFICATION. The host, owner of the accommodation, or any of their representatives, declines all responsibility for the loss or theft of jewelry, money, documents, or other valuables of any kind. It is the guest's sole responsibility to lock the accommodation's doors and windows and keep their personal belongings safe and secure. The host is also not responsible for any injury or illness suffered by the guest, nor for any disturbance or inconvenience the guest may experience while occupying the property caused by the actions of neighbors or by unforeseen circumstances, including, but not limited to, interruptions in the supply of water, gas, electricity, or internet services.